A Multi-Touch Campaign is a marketing approach that engages prospects through multiple interactions across different channels — like email, social media, paid ads, and content — over a period of time. Instead of relying on a single message or touchpoint, it builds awareness and trust gradually.

Think of it like dating: you don’t propose after one conversation. You build the relationship over several thoughtful interactions — and that’s exactly what a multi-touch campaign does for your brand.

Example:

Imagine you’re launching a new analytics tool. Your multi-touch campaign might look like this:

  • Day 1: A LinkedIn post introduces a key pain point.
  • Day 3: A targeted ad promotes a downloadable whitepaper.
  • Day 5: An email invites prospects to a webinar.
  • Day 10: You follow up with a case study featuring a similar company.
  • Day 14: A sales rep reaches out with a personalized demo offer.

Each touch builds on the last — guiding the buyer through their journey without overwhelming them.

Other terms

Multi-Touch Attribution

Multi-Touch Attribution distributes credit across multiple marketing touchpoints to reflect the full journey that leads to a conversion.

Monthly Recurring Revenue (MRR)

Monthly Recurring Revenue (MRR) is the predictable income a business earns every month from subscription services.

Multi-Channel Attribution

Multi-Channel Attribution assigns credit to multiple marketing touchpoints that contribute to a customer conversion.

Micro-content

Micro-content refers to short, easily consumable pieces of content designed to quickly engage or inform users.

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